Use cases

One inbox, whatever your customers are asking about.

The questions change from one business to the next. What does not change is that the person answering needs the whole story in front of them.

Failed transfers, stuck payments and card issues, answered with the transaction already on screen, and retried with one tap.

“Where is my order?” with the tracking number, rider and delivery window beside the chat.

Checkout problems, sizes and returns, from your store chat and your WhatsApp line.

Fees, admissions and results questions from parents and students, in one shared inbox.

Refills and delivery questions handled privately by the right person, and appointments booked right in WhatsApp.

Bookings, changes and refunds answered while the customer is still at the airport.

Outages, top-ups and billing, with the customer's account and recent activity beside every chat.

Quotes and follow-ups for salons, clinics and repairs, and customers who book their own time in the chat.

Do not see yours? Frictionless is not built for one industry. If people message you, it fits.