Use cases

One inbox, whatever your customers are asking about.

The questions change from one business to the next. What does not change is that the person answering needs the whole story in front of them.

Failed transfers, stuck payments and card issues, answered with the transaction already on screen.

“Where is my order?” with the tracking number, rider and delivery window beside the chat.

Checkout problems, sizes and returns, from your store chat and your WhatsApp line.

Fees, admissions and results questions from parents and students, in one shared inbox.

Refills, appointments and delivery questions, handled privately by the right person.

Bookings, changes and refunds answered while the customer is still at the airport.

Outages, top-ups and billing. Tell everyone about a known issue before they write in.

Bookings, quotes and follow-ups for salons, clinics, repairs and anyone who serves by appointment.

Do not see yours? Frictionless is not built for one industry. If people message you, it fits.