If you run a business on Frictionless
Disconnect WhatsApp
- Log in and open Integrations.
- Under WhatsApp Business, choose Disconnect number.
This stops new messages from reaching Frictionless and immediately deletes the access token Meta issued to us for your WhatsApp account.
Delete your workspace and all its data
Email appfrictionless@gmail.com from the address you signed up with, with the subject “Delete my workspace”. We will confirm the request, then permanently delete your account, your teammates’ access, and all conversations, customer records and connection details for that workspace within 30 days. We’ll email you when it’s done.
If you signed in or connected through Facebook
You can remove Frictionless’s access at any time from Facebook:
- Go to Facebook Settings & privacy → Settings → Business integrations (or Meta Business Suite → Settings → Business integrations).
- Find Frictionless and choose Remove.
This revokes our access to your Meta and WhatsApp assets. To also delete the data we already hold, send the email described above.
If you messaged a business that uses Frictionless
Your conversation belongs to the business you contacted, so please ask that business to delete it first. If you can’t reach them, email appfrictionless@gmail.com with the business’s name and the phone number you used, and we will pass your request to them and help them complete it.
What we keep
After deletion we may keep a minimal record that a request was received and completed, and any information we are legally required to retain. See our privacy policy for details.