Plans from ₦7,500 a month

No customer should wait nine hours for an answer. Frictionless puts every channel your customers use in one shared inbox, starting with WhatsApp, and shows your team what each customer needs before they type a word.

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14-day free trialEvery feature includedNo card needed

  • WhatsApp
  • X
  • Telegram
  • Website chat
  • Chat link
  • Instagram
  • Messenger

Everything your team needs to reply fast and get it right. One inbox, the customer's story beside every chat, and a team that knows who's on it.

One inbox for every conversation

Every channel lands in one shared inbox: WhatsApp, Telegram, X and website chat today. Hand a chat to a teammate, mark it resolved, and hear a chime the moment someone writes.

Context before hello

The website widget shows the order, product or page the customer was on. People who tap your WhatsApp ad arrive with the ad attached.

Keep your WhatsApp Business app

Connect through Meta’s official platform in a few clicks. Reply from the dashboard or from your phone. Every message stays in sync.

Built for a team

Invite your staff. Whoever replies first owns the chat, so two people never answer the same customer, and taking over a teammate's chat is noted for everyone. No more asking who replied that customer.

And the work you never have to do twice.

The quickest reply is the one nobody had to write. Each of these takes work off your team before it starts.

Saved replies

Type / to drop in an answer you've written before. The question you get twenty times a day takes two seconds.

Bookings that confirm themselves

Customers pick a free time and get a confirmation straight away, marked Automatic in the chat so your team knows nobody had to type it.

Replies that wait for them

Missed WhatsApp's 24-hour window? Write your reply anyway. It goes out the moment the customer writes back.

Built so nobody
waits for an answer

1 inbox
for every channel,
starting with WhatsApp
1 snippet
of code puts live chat
on your website
1 tap
for a customer to book
a time in WhatsApp
14 days
to try every feature,
no card needed

Support is where customers decide to stay or quietly leave. You spend real money getting them through the front door. One slow reply is all it takes to lose them out the back.

The bot loop

A menu bot can’t understand a real problem. So your customer types “agent” again and again while it repeats option 1.

The nine hour wait

The bot works all night, but your team starts at 9. By the time someone replies, the moment has passed, and so has the customer.

The quiet exit

Most unhappy customers never complain to you. They just leave, then tell their friends, their WhatsApp status and TikTok.

Start where you are. Grow into the rest. One product for the vendor replying from her phone and for the team looking after thousands of customers.

A shop owner smiling behind her counter
Inbox

Stop scrolling WhatsApp for customer messages.

For shops, restaurants, salons and service businesses

  • Your WhatsApp in a proper inbox
  • Share it with your staff
  • Never miss a message again
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A woman running her online store from a laptop
Website chat

Add chat to your website in one line.

For anyone with a website or online store

  • A chat widget in your brand colours
  • Knows the page and order they’re on
  • Customers book a time in the chat or from your link
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A small team talking in their office
Advanced

Design your whole support system.

For growing teams and startups

  • Send context from your own app
  • Roles, assignment and ownership
  • Buttons that act in your own system
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Everything meets in one inbox. Customers write from WhatsApp, your website or a chat link. Your app sends the order behind the message. Your team picks it up with the whole story.

Read the Context API docs See all features
Messages from WhatsApp, X, website chat and chat links, and the orders, payments and pages behind them from your app and website, meet in Frictionless. They go to one shared inbox, and each chat is assigned to someone on your team.The story behind each messageOrdersPaymentsRefundsPage visitsContext APIWebsite widgetChannelsEvery messageShared inboxYour teamZACEKOAssignZainabChidiKemi+ Invite
  1. ChannelsXWebsite chatChat linkInstagramMessenger
  2. The story behind each messageOrdersPaymentsPage visits
  3. Frictionless
  4. Shared inbox
  5. Your teamZainabChidiKemi+ Invite

Live in minutes, not weeks. Three steps, and the first two need no code at all.

  1. 1under a minute

    Create your workspace

    Sign up and give your business a name. That’s all.

  2. 2the official way

    Connect WhatsApp

    Log in with Facebook and choose your number. It’s Meta’s official route, so there’s no QR code to scan.

  3. 3optional

    Add website chat

    Paste one snippet and your website has live chat that knows what your visitors are looking at.

A customer waiting on her phone for a reply that never comesOur story
“I needed my money urgently. The reply came nine hours later. By then I had found another way, and I never used that app again.”
Our founderon why Frictionless exists

Big companies give their best customers a direct line on WhatsApp and everyone else a bot. We’re building the tools that give every customer that same quick, informed reply. The student, the market trader, the small business owner. Without blowing the support budget.

Give every customer the VIP answer.

Connect WhatsApp, add chat to your website and reply with context. Try every feature free for 14 days.

Start free trial