Meta bills your business directly for WhatsApp, at Meta's rates. None of it goes through us, and your Frictionless plan never limits how many messages you receive.
Customers messaging you
Free
Every message a customer sends you costs nothing.
Your replies within 24 hours
1,000 free
Per number, every month. After that, Meta's rate per reply.
Messages you start
Meta's rate
Templates you send first, such as reminders or order updates, are charged per message.
Replies from Click-to-WhatsApp ads
Free for 72 hours
When a customer taps your ad and messages you, the chat that follows is free for three days.
Try every feature free for 14 days
Every new workspace starts with everything switched on, no card needed. Then choose the plan that fits, from ₦7,500 ($5) a month.
Yes. Every new workspace gets every feature free for 14 days, no card needed. At the end, choose a plan to keep replying. If you don't, your inbox becomes read-only: customers' messages still arrive and nothing is deleted, and you can reply again as soon as you choose a plan.
Do you charge per person?
No. You pay per workspace, and each plan comes with a set number of team members: 1 on Solo, 3 on Starter, 8 on Growth, 20 on Pro and as many as you need on Business.
Why does X have a monthly number of messages?
X charges for every message sent and received through its API, so each plan includes some: 250 a month on Growth, 500 on Pro and 1,000 on Business. They reset on the 1st. Need more? Buy 500 for ₦15,000 or 1,500 for ₦40,000 in Billing; bought messages never expire. If you run out, X pauses until you buy more or the month resets, and nothing is lost: the messages stay in your X app.
How do I pay?
By card in naira or dollars, or by bank transfer in naira. Pay monthly, or yearly and get two months free. With a saved card, your plan renews by itself and we email you before every charge.
What happens if a payment fails?
Nothing stops. You get a week to pay while everything keeps working. After that your inbox is read-only until you pay: messages still arrive, and no messages or customers are ever deleted.
Are WhatsApp's charges included?
No. Meta bills your business directly for WhatsApp messages, at Meta's rates. Customers messaging you is free, and your first 1,000 replies a month per number are free too.
Can I change or cancel my plan?
Any time, from Billing. Cancelling stops renewal, and your plan stays on until the end of the period you paid for.
What does Business include?
Everything in Pro, with as many team members as you need, priority support, and help setting up your team.