Everything your team needs to answer every customer
WhatsApp and website chat in one inbox, with the context to reply right the first time.
One inbox for the whole team
WhatsApp and website chats land in the same place. Everyone sees who is handling what, so no customer is answered twice or not at all.
Unassigned, mine and closed
Three tabs show what nobody has picked up, what's yours, and what's done. Take a chat with one click.
Private notes
Leave a note on a chat for your teammates. Customers never see it.
Saved replies
Type / to drop in an answer you've written before, so the common questions take seconds.
WhatsApp, the official way
Connect your number through Meta's own sign-up in a few minutes. No QR codes, no unofficial apps, and no risk of your number being banned for using one.
Keep the app on your phone
Your number stays on the WhatsApp Business app too. Reply from Frictionless or your phone, and both stay in step.
After the 24-hour window
WhatsApp only allows free-form replies for 24 hours. After that, send an approved template in two clicks.
Know it arrived
Sent, delivered and read ticks on every reply, and a clear reason if WhatsApp refuses one.
Live chat on your website in one snippet
Paste one line and visitors can chat with you from any page. No website? Share your chat link in your bio, on receipts or in an email.
Your chat link
Every workspace gets its own chat page, so businesses without a website can still offer live chat.
Files and photos
Visitors can send a screenshot of the problem instead of describing it.
Replies that still reach them
If a visitor leaves before you answer, they can leave an email and your reply follows them there.
Know why they're messaging before they say hello
Frictionless shows your team what the customer was doing when they reached out: the failed transfer, the order, the page they were stuck on.
From your website
Tell the chat what's on the visitor's screen with one line of code, and it appears beside the conversation.
From your own app
The Context API sends events from your server, such as a declined card, straight into the customer's timeline.
Only when you want it
Just want live chat? Switch context off in Settings and the chat ignores it.
See who has waited longest
One list of every customer still waiting for a reply, oldest first, so nobody sits for nine hours unnoticed.
Longest wait first
Waits over an hour and over four hours are marked in words and icons, not colour alone.
WhatsApp's clock
See how long is left in each customer's 24-hour reply window before it closes.
Never miss a new chat
An unread count in the browser tab and a short chime when a new message arrives.
How fast you really answer
Measure what customers feel: how long they wait for a first reply, not how many tickets you closed.
Typical first reply
The time your customers usually wait, and how many were answered within five minutes.
When customers message you
See your busiest hours and days, so the right people are on shift.
Your team
Who's answering and resolving, to share the load fairly.
Bring your whole team in
Invite teammates by email. Owners manage billing and settings; agents answer customers.
Invite by email
Teammates join with a link. Re-send or cancel an invite any time.
Owners and agents
Only owners see payments and change the plan, so money and settings stay with the right people.
Seats, not per-person bills
Each plan includes a set number of team members, so adding someone never changes the price.
Your customers' messages, kept safe
Businesses trust us with their customers' conversations. We treat that the way a bank treats money.
Keys locked away
WhatsApp access is stored encrypted, and your API secret is shown once and never stored in readable form.
Cards stay sealed
Card details are encrypted in your browser, so we only ever pass a sealed copy on to Flutterwave and never keep the number.
Nothing is deleted
If a payment is late or you move to Free, every message and customer stays exactly where it was.
Start with WhatsApp today. Add the rest when you're ready.
Free forever for one person. Try Growth free for 14 days, no card needed.